Your Privacy Matters
At Solid Millwork, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have when visiting our website or contacting our team.
Whether you’re requesting a quote, contacting us about a project, or simply browsing our website, we want you to understand how your information is managed.
Last Updated: October 2026
1. Information We Collect
Depending on how you interact with our website, we may collect certain personal and technical information.
Personal Information
Information you voluntarily provide may include:
• Name
• Company name
• Email address
• Telephone number
• Project location
• Project details
• Any information included in your message or quote request
You choose what information you provide when contacting us.
Website Information
When visiting our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on our website
• Referring website
• General geographic region
This information helps us improve website performance and better understand how visitors use our site.
2. How We Use Your Information
Information collected through our website is used to:
• Respond to enquiries
• Prepare project quotations
• Communicate regarding current or future projects
• Improve our website and user experience
• Analyze website traffic
• Maintain business records
• Meet legal and regulatory requirements
We only collect information necessary to provide our services effectively.
3. Information Sharing
We respect your privacy.
Solid Millwork does not sell, rent, or trade your personal information.
Your information may only be shared when necessary with trusted service providers who assist us in operating our website or business, including website hosting providers, analytics providers, email service providers, and IT support providers. Information may also be disclosed where required by applicable law.
4. Cookies & Analytics
Our website may use cookies and similar technologies to improve functionality and enhance your browsing experience.
Cookies help us understand how visitors use our website, improve website performance, remember website preferences, and measure the effectiveness of our content.
We may use services such as Google Analytics or similar analytics platforms to collect anonymous website usage information. You may disable cookies through your browser settings at any time.
5. Third-Party Websites
Our website may contain links to external websites for your convenience. Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party websites you visit.
6. Data Security
Protecting your information is important to us. We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or misuse. While we take reasonable precautions, no website or electronic transmission can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to respond to enquiries, complete requested services, meet legal obligations, and maintain business records. Information that is no longer required is securely deleted or destroyed when appropriate.
8. Your Privacy Rights
You may request to access your personal information, correct inaccurate information, update your information, or request deletion of your personal information where applicable. To make a request, please contact us using the information below.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, or legal requirements. The most current version will always be available on this page.
10. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us.
Solid Millwork
Email: info@solidmillwork.com
